Based on your feedback, Paul Hanisko has developed several new features for the CoE helpdesk ticket system. Now when you need technology support you can choose to submit a ticket through our established helpdesk page or you simply send an email to edhelp@uw.edu and it will generate a new helpdesk ticket for you. If you choose to send an email to edhelp@uw.edu we ask you to include the who,what, where and how urgent information in the email so we can be sure to address your needs promptly.
Additionally, you can now respond directly to helpdesk ticket email from one of our staff. You no longer need to login to the ticket system webpage to respond to a staff member.